Direct Payments

Not everyone knows that if they, their parents or other loved ones are receiving care services wholly or partly funded by their Local Authority then they can still play an active part in managing the quality and scope of these service.

This can be achieved by accessing Direct Payments, which are designed to give service users the highest level of control, choice and flexibility around how their care needs are delivered.

Under the Direct Payments Scheme, many adults and disabled children over the age of 16 can choose to receive cash payments in lieu of the services that their Local Authority would otherwise arrange.

Choosing to access these payments in place of social care services means that people have greater choice and control over their lives, and are able to make their own decisions regarding their care. Service users can therefore determine how their care is delivered, by whom and at what times. Direct Payments can also allow service users to change their care arrangements should they ever become dissatisfied with the quality of services they receive.

People wishing to join the Direct Payments Scheme will first be required to meet with their County Council to check that they qualify. They must then be willing to go on the scheme and be able to manage it in line with County Council requirements. This is often an area where a family member or friend chooses to help and stay actively involved in the care arrangements. Alternatively, advocates are available to take on this responsibility. Care Wyvern is pleased to specialise in dealing with people accessing Direct Payment’s.

Don't just take our word for it...

Our aunt (100 yrs) was treated with intelligent care and respect despite her being awkward on occasions. Although Care Wyvern only assisted for 1 month we were very pleased and had she not had to go into residential care would have been happy and continued with Care Wyvern. The office staff were excellent every time we rang.

 

Mrs D

Have had first class help from my carer. Sorry to say goodbye to her.

Miss C

The management staff are polite, approachable, helpful and any concerns noted. The care staff are well trained and caring and treat clients with dignity. Leading us to the death of my father, Care Wyvern staff were supportive, understanding and willing to adapt to the changing needs and medication requirements he had. They are also supportive and encouraging to my mother who is a dementia sufferer and I want the care staff she has come attached to, to continue to deliver personal care to her in her widowhood.

Mrs H

Professional yet loving care. Liaised well with the family

Mrs R

I would like to compliment Care Wyvern as they are motivational and have helped me, as previously I used to feel scared but they will give me time to talk and have discussed with me thought patterns, changing the way I think into a positive and achieving attitude.
Care Wyvern are very caring and they make me feel wanted and they are very helpful when I am ill, which is the time when I really need them.
They are more motivated to help when I am sick. I think the world of Care Wyvern.

 

Mrs D

The carers who come and prepare food and talk to my mother are all very kind, caring and professional. They leave a note of what has happened during their call, so I can see when I come in if anything unusual happened and how my mother was.

The supervisors are very helpful and supportive and rectify any problems quickly. My mother has dementia and is treated with great respect and gentleness by all the staff. I feel confident that she is in safe hands with them and that they will contact me if there’s anything to do with my mother’s care that I need to be made aware of.

Mrs H

I was completely satisfied with the carers who came to me over five days. They were punctual, polite and caring.

Mrs A

My mother receives fantastic support from Care Wyvern, many of her helpers became good friends. The ability to change care plans quickly from 1 or 2 visits a week to every day was really good. Excellent staff.

Thank you for helping my mum.

Mrs L