Care Wyvern offers a full range of domiciliary care services across Taunton and Somerset, including personal care, night care, meal preparation, shopping, domestic assistance, and companionship. We also support clients outside the home, such as attending appointments, outings, and even holidays.
To get started, simply contact our team to arrange a home visit. One of our experienced Field Care Supervisors will visit you to discuss your needs and how we can support you.

While much of our work supports older people, we provide care for individuals across all sectors of the community. Our team has experience supporting a wide range of conditions including dementia, multiple sclerosis (MS), Parkinson’s disease, and motor neurone disease.
We also have significant experience in delivering palliative care in a sensitive and supportive manner.

There is no standard care package, as every plan is tailored specifically to the individual. We design care around your personal needs, preferences, and circumstances to ensure the right level of support.

We create a detailed care plan for each client, outlining both the support provided and the associated weekly costs. You may be eligible for financial assistance through your local Social Services or other government funding.
Invoices are issued fortnightly in arrears and can be paid via cheque, BACS, or standing order. Our team can also help guide you through any funding or cost-related queries.

Care Wyvern operates 24 hours a day, 7 days a week, 365 days a year. Most care visits take place between 7am and 10pm, but we also provide overnight care.

We offer two types of night care:

Sleep-in care, where a carer is available if needed during the night (a bed must be provided).
Waking night care, where the carer remains awake and provides ongoing support throughout the night

Please note that waking night rates may apply if a sleep-in carer is disturbed multiple times.

Due to the nature of home care and factors such as traffic or unexpected delays, we cannot guarantee exact arrival times. We ask clients to allow a 15 minute window either side of the scheduled time and will contact you if delays are expected to be longer.

We aim to provide consistency by keeping your care team as small as possible, helping to build familiarity and trust. However, to ensure cover for holidays, sickness, and emergencies, you may be supported by a small team rather than a single carer.

We use an electronic monitoring system to ensure safety, communication, and accountability. Carers log in and out of each visit using a secure system, allowing the office to track visits in real time.
After each visit, carers also record the tasks completed in your care plan, which is kept in your home.

Your care plan will clearly outline the support you have requested, and this is regularly reviewed to ensure it remains suitable. Our Field Care Supervisors monitor care plans weekly and will arrange reviews when needed.

Carers are not permitted to administer injections or change sterile dressings. They also cannot carry out tasks that may pose a risk to themselves or the client. All agreed tasks will be discussed in advance, and any changes can be reviewed with your care team.

All Care Wyvern staff undergo a thorough vetting process before employment. They wear uniforms and carry identification with their name, photo, and signature.
We are registered with the Care Quality Commission (CQC) and rated GOOD in our latest inspection. We are also members of the United Kingdom Home Care Association (UKHCA) and hold Public Liability insurance. We aim to exceed all required standards in the care we provide.

We are committed to delivering high quality, respectful care, but we understand that concerns may arise. We aim to resolve any complaints quickly, fairly, and effectively.
If you would like to raise a concern or request a copy of our complaints policy, you can contact our office or request this via our Contact Us page.

Our office is open Monday to Friday, 9:00am to 5:30pm. Outside of these hours, we provide a dedicated emergency out of hours service, available overnight, weekends, and during holidays including Christmas and Bank Holidays.
Contact details are included in your care plan, ensuring support is always available when you need it.

Yes, our carers can accompany you to appointments, outings, social activities, and even holidays, providing support and reassurance wherever you need it.

For sleep in care, a suitable bed must be provided for the carer. This ensures they are able to rest while remaining available to assist if needed.

Care plans are monitored and updated as needed by our care team. We will arrange reviews with you or your representative to ensure your care continues to meet your needs.