Personalisation

Care Wyvern aims to provide a service which is person-centred, enables each client to make their own choices about the care and support they receive, and accords with all elements of the personalisation of social care. On this issue, Care Wyvern adheres fully to the current policies on the personalisation of care services.

Care Wyvern aims to put clients at the centre of provision by ensuring that:

  • care and support are based on the perspective of each client
  • individuals have the right to choose how, when and by whom their service is delivered
  • information about Care Wyvern is provided in ways meaningful to each person to whom services are offered or provided
  • services accord with individuals’ assessed needs and expressed wishes
  • risks are assessed according to each client’s wishes and capacities and not on a general formula applicable to all
  • the privacy, dignity and independence of each individual is respected, taking into account their personal wishes and circumstances
  • care and support are provided with due regard to each person’s age, sex, religion, race, sexual orientation, culture, language and ability
  • appropriate support is provided to service users wishing to administer their own care budgets.

 

Don't just take our word for it...

I was completely satisfied with the carers who came to me over five days. They were punctual, polite and caring.

Mrs A

The carers who come and prepare food and talk to my mother are all very kind, caring and professional. They leave a note of what has happened during their call, so I can see when I come in if anything unusual happened and how my mother was.

The supervisors are very helpful and supportive and rectify any problems quickly. My mother has dementia and is treated with great respect and gentleness by all the staff. I feel confident that she is in safe hands with them and that they will contact me if there’s anything to do with my mother’s care that I need to be made aware of.

Mrs H

Have had first class help from my carer. Sorry to say goodbye to her.

Miss C

My mother receives fantastic support from Care Wyvern, many of her helpers became good friends. The ability to change care plans quickly from 1 or 2 visits a week to every day was really good. Excellent staff.

Thank you for helping my mum.

Mrs L

Professional yet loving care. Liaised well with the family

Mrs R

I would like to compliment Care Wyvern as they are motivational and have helped me, as previously I used to feel scared but they will give me time to talk and have discussed with me thought patterns, changing the way I think into a positive and achieving attitude.
Care Wyvern are very caring and they make me feel wanted and they are very helpful when I am ill, which is the time when I really need them.
They are more motivated to help when I am sick. I think the world of Care Wyvern.

 

Mrs D

The management staff are polite, approachable, helpful and any concerns noted. The care staff are well trained and caring and treat clients with dignity. Leading us to the death of my father, Care Wyvern staff were supportive, understanding and willing to adapt to the changing needs and medication requirements he had. They are also supportive and encouraging to my mother who is a dementia sufferer and I want the care staff she has come attached to, to continue to deliver personal care to her in her widowhood.

Mrs H

Our aunt (100 yrs) was treated with intelligent care and respect despite her being awkward on occasions. Although Care Wyvern only assisted for 1 month we were very pleased and had she not had to go into residential care would have been happy and continued with Care Wyvern. The office staff were excellent every time we rang.

 

Mrs D